Shipping Policy

At AMORIA DOLL, we aim to provide convenient and reliable delivery services throughout the United Arab Emirates (UAE). Orders are fulfilled from local UAE warehouses to help provide a smoother and faster delivery experience.

1. Shipping Locations

We currently support delivery to the following areas:

Dubai & Sharjah

• Delivery coverage: City center and surrounding areas within approximately 50 km.

• Standard delivery fee: AED 45 per order.

• Estimated delivery time: 1–3 days.

• Same-day delivery may be available when operationally possible. Otherwise, delivery is generally arranged from the following day.

Other Supported Emirates

The following areas are supported:

• Ajman

• Abu Dhabi

• Ras Al Khaimah

• Umm Al Quwain

• Al Ain

• Fujairah

Standard delivery fee: AED 55 per order.

Estimated delivery time: 2–7 days.

Khor Fakkan

• Delivery is available within the city and surrounding areas of approximately 30 km.

• Please contact us to confirm the delivery fee and estimated delivery time before placing your order.

2. Delivery Coverage

Our delivery coverage is subject to the destination address.

• Dubai: City center and surrounding areas within approximately 50 km.

• Sharjah: City center and surrounding areas within approximately 50 km.

• Abu Dhabi: City center and surrounding areas within approximately 50 km.

• Ras Al Khaimah, Umm Al Quwain, Al Ain, Fujairah and Khor Fakkan: City areas and surrounding locations within approximately 30 km.

Delivery to remote locations outside the supported coverage areas may not be available.

For Ajman and locations outside the standard delivery zones, please confirm your exact address with our customer support team.

3. Shipping Fees

Our standard last-mile delivery fees are:

The standard delivery fees include warehouse and order-checking costs.

For orders containing more than 5 products, an additional AED 5 delivery fee applies for each extra product.

For example:

• 1–5 products: Standard delivery fee.

• 6 products: Standard fee + AED 5.

• 7 products: Standard fee + AED 10.

Please confirm the final delivery charge with our team before ordering.

4. Order Processing

Orders are processed through our local warehouse on a daily basis.

The general process is:

1. After an order is submitted, the warehouse organizes orders each morning.

2. Shipping labels are printed and products are picked, packed and prepared for dispatch.

3. Delivery personnel usually contact customers around midday through WhatsApp or phone.

4. Customers are requested to confirm their order details and share their Google Maps location.

5. Once the location and delivery arrangements are confirmed, the courier schedules the delivery.

Please make sure your contact information and delivery address are accurate.

5. Delivery Schedule

Our normal delivery hours are:

13:00 – 00:30 (UAE local time).

Please note:

• Sunday is our regular rest day, and deliveries are not scheduled.

• Traffic is usually heavier between 17:00 and 21:00.

• Delivery may take longer during peak traffic hours.

• Same-day delivery and specific delivery times cannot always be guaranteed.

• Urgent or expedited delivery requests are subject to operational availability.

For Dubai and Sharjah, same-day delivery may be possible in suitable circumstances. Otherwise, delivery is generally arranged from the following day.

6. Delivery Time Calculation

Estimated delivery times are calculated starting from the day after the order is entered into our system.

For example, if an order is submitted on the 8th, the delivery time calculation starts on the 9th.

Estimated delivery times:

• Dubai and Sharjah: 1–3 days.

• Other supported areas: 2–7 days.

These are estimated timeframes, not guaranteed delivery appointments.

Repeated requests for early delivery cannot necessarily speed up the warehouse or courier process. We appreciate your patience while your order is being arranged.

7. Order Confirmation and Customer Availability

To help ensure successful delivery, our delivery team may contact you through WhatsApp and phone during the order verification process.

Customers are requested to:

• Reply to WhatsApp messages and phone calls promptly.

• Confirm that they still wish to receive the order.

• Provide an accurate Google Maps location.

• Make sure someone is available to receive the delivery.

Our delivery team may attempt to contact customers over a period of up to 3 days.

If the customer cannot confirm a suitable delivery date within this period, the order may be returned.

If the customer confirms that they still want the order but needs additional time, the order may be held for up to 7 days, subject to confirmation.

Advance delivery requests must be confirmed on the actual delivery day. Fixed-date arrangements are generally limited to 1–2 days in advance and depend on the available delivery schedule.

8. Product Inspection

Customers may request product inspection at the delivery location.

Please note:

• Payment must be completed before taking possession of the parcel.

• Customers may open the outer shipping package for inspection.

• Product protective films and sealed packaging must not be damaged or removed.

• If a product issue is identified during inspection, please inform the delivery personnel immediately.

Where a verified product issue is found, an appropriate return or refund arrangement may be made, subject to product condition and applicable consumer protection laws.

Product dimensions and weight information can be requested from our sales team before ordering.

9. Payment Methods

Our available payment arrangements are:

Cash on Delivery

• Delivery personnel accept cash payments in UAE Dirhams (AED) only.

• Card payments are not accepted by delivery personnel.

Online Payment

• Customers may arrange online payment in advance through an approved payment channel, subject to confirmation by our team.

Please confirm the accepted payment method before your order is dispatched.

10. Order Cancellation and Failed Delivery

If you need to cancel an order, please contact us as early as possible before dispatch.

Once an order has been prepared, packed and dispatched, cancellation or return arrangements may be subject to additional processing requirements.

If delivery cannot be completed because the customer is unavailable, unreachable or unable to confirm the delivery location, the order may be returned to the warehouse.

If you still wish to receive a returned order, please contact our team to arrange a new delivery order.

Any applicable charges will be communicated before a new arrangement is confirmed.

11. Delivery Issues and Disputes

If you receive an incorrect, damaged or defective product, please contact us immediately.

Please provide:

• Your order number.

• Clear photos or videos of the product.

• A description of the issue.

We will review the information and work with the relevant delivery and fulfillment teams to determine an appropriate solution.

12. Contact Us

If you have any questions about shipping fees, delivery coverage, order status or delivery arrangements, please contact us through WhatsApp.

WhatsApp Customer Support

+86 136 1251 5046

Our team will be happy to assist you.

AMORIA DOLL – Your Privacy, Comfort and Satisfaction Matter to Us.