Refund & Return Policy

At AMORIA DOLL, we want you to have a positive shopping experience. Please review our return and refund guidelines before placing an order.

1. Return Requests

If you receive an incorrect, damaged or defective product, please contact us with your order number and clear photos or videos showing the issue.

2. Hygiene and Product Safety

For hygiene and personal safety reasons, opened or used intimate products may not be eligible for return or exchange, where permitted by applicable law.

Unused and unopened products may be considered for return depending on their condition and applicable consumer protection requirements.

3. Return Authorization

Please contact our customer support team before sending any product back.

Do not return items without receiving return instructions from us.

4. Refund Approval

Refund requests will be reviewed individually. If approved, refunds will normally be issued through the original payment method where possible.

Processing times may vary depending on the payment provider.

5. Incorrect or Damaged Orders

If your order arrives damaged or differs from what you purchased, please contact us so we can review the issue and discuss an appropriate solution.

6. Contact Us

For return or refund assistance, contact us through WhatsApp:

+86 136 1251 5046

All returns and refunds are subject to applicable consumer protection laws.